Privacy Policy

1.1 Paragraphs 1.2 – 1.7 below explain why we process your personal data, as well as the data processing conditions, we rely on when we carry out this processing.

1.2 For the purpose of entering into contracts with you: Where you enter into a contract with us for our services, we need to process your personal data to provide these services to you. We need to process your personal data in this way to enter and perform the contract for the services you have asked us to provide. If you do not wish to provide us with your personal data in this way, you will be unable to use our services.

1.3 For the purpose of making our website better: It is our legitimate interest to provide you with the best customer experience we can, and to ensure that our website is kept secure. We process your personal data to provide you with a more effective user experience. This processing means that your experience of our website will be more tailored to you, and that the services and energy tariffs you see on our website may differ from someone accessing the same site with different energy usage or browsing habits. We also use various cookies to help us improve our website and may share your personal data with third party analytics and search engine providers that assist us in the improvement and optimization of our site.

1.4 To provide the best customer services to you: It is our legitimate interest to provide effective customer support services. We may also process your personal data in order to provide various supporting customer services to you. If you do not provide us with the personal data, we may not be able to fully answer your queries.

1.5 For the purpose of marketing: We rely on you having giving your explicit consent where you have opted in via our site to receive marketing communications from us, we will process your personal data to provide you with marketing communications You are not under any obligation to provide us with your personal data for marketing purposes, and you can withdraw your consent to your personal data being processed in this way at any time by contacting us at [email protected] or, where relevant, by following the unsubscribe link in every marketing communication you receive from us.

1.6 In case of our business being sold: We need to ensure our business can be continued by a purchaser. In this instance we will transfer your personal data to a third party:

1.7 In certain circumstances we may also need to share your personal data if we are under a duty to disclose or share personal data in order to comply with a legal obligation.

2.1 Information you give us: This is information about you that you give us by filling in forms on our site, purchasing our services and completing your online account profile, or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use our services or technology, purchase our products and when you report a problem with our site. The information you give us may include names, addresses, email addresses and phone numbers.

2.2 Information we collect about you via our site: When you visit our site, we will automatically collect the following information:

2.3 Information we receive from other sources: This is information we receive about you if you use any other websites we may operate or the other services we provide. We often work closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies). We will notify you when we receive information about you from them and the purposes for which we intend to use that information.